Enterprise transformation
Total Quality Management
Build an organization-wide system for excellence, not a collection of isolated initiatives.
LearnEX’s seven-step TQM implementation connects senior-management commitment, diagnosis, practice deployment, coaching, benchmarking and Deming Prize support.
Seven-step implementation
Leadership intent becomes an enterprise operating system.
The operating challenge
Change begins where the system is breaking down.
TQM succeeds when leadership direction reaches daily work and every employee participates in improving stakeholder satisfaction.
Documented method
The sequence shown in the system map.
Awareness
Senior management aligns on TQM.
TQM roadmap
A steering committee and TQM cell establish the roadmap.
Diagnosis
The current system is assessed.
Deploy practices
TQM practices move into the organization.
Coach & review
Application is coached and reviewed.
Benchmark
Teams learn from benchmark organizations.
Deming support
The system is prepared for Deming Prize maturity.
What changes
Outcomes designed to remain after the engagement.
Programs within the system
Build the capability that makes this service work.
Related systems
Often connected in transformation.
Start with a diagnostic
