Ideas for people responsible for making quality work.

Before reaching for statistics, the simplest question a problem-solving team can ask is: what's different between the cases that go right and the ones that go wrong? Here's how to use that question systematically.

Long before Black Belts and DOE, every great problem-solving culture is built on seven simple, visual tools. Here's why they remain the foundation of LearnEX's Yellow Belt curriculum — and of every project that follows.

Most defect-prevention programs treat human error as a training problem — tell people to be more careful. LearnEX's Human Error Prevention approach treats it as a design problem instead. Here's what changes when you do.

Most organizations have an FMEA template. Far fewer have an FMEA that actually predicts and prevents failure. The difference, as presented at ICQ Tokyo 2014, comes down to how the analysis is approached — not just how it's filled in.

By the time a part reaches the production line, most of its quality destiny has already been decided — at the design desk. Here's how a disciplined DFMEA process shifts quality left, from inspection to intent.